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Privacy Policy

A legal disclaimer

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Privacy Policy - Terms & Conditions - Refund & Return Policy

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Last updated: December 31,2025

🔐 Privacy Policy

1. Information We Collect

When you visit or make a purchase from SoundNest, we may collect:

Personal Information

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely by third-party providers; we do not store full payment information)

Automatically Collected Information

  • IP address

  • Browser and device information

  • Pages viewed and time spent on the site

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate about orders or customer service inquiries

  • Improve our website and offerings

  • Send promotional emails (only if you opt in)

  • Detect and prevent fraud

3. Sharing Your Information

We may share your information with trusted third parties such as:

  • Dropshipping suppliers and fulfillment partners

  • Payment processors (Wix Payments, PayPal, Stripe)

  • Shipping carriers

  • Analytics and marketing services (e.g., Google Analytics)

We do not sell your personal information.

4. Cookies & Tracking

We use cookies to enhance site functionality and analyze traffic. You may disable cookies through your browser settings, but some site features may not function properly.

5. Data Security

We take reasonable precautions to protect your information. However, no online system is 100% secure, and we cannot guarantee absolute security.

6. Children’s Privacy

SoundNest does not knowingly collect personal information from children under the age of 13.

7. Changes to This Policy

We may update this policy at any time. Changes will be posted on this page with a revised date.

8. Contact Information

📧 Email: soundnest@bethlegrand.net
🌐 Website: http://bethlegrand.net
🏷 Business Name: SoundNest

🌍 GDPR (EU & UK Users)

If you are located in the European Union or United Kingdom, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time

Legal bases for processing include: order fulfillment, legitimate business interests, legal obligations, and user consent.

To exercise GDPR rights, contact us at the email above.

🇺🇸 California Privacy Rights (CCPA / CPRA)

California residents have the right to:

  • Know what personal information we collect

  • Request deletion of personal information

  • Opt out of the sale or sharing of personal data

  • Not be discriminated against for exercising these rights

Categories collected: identifiers, commercial information, and internet activity.
We do not sell personal information.

To submit a request, email us with the subject line:
“California Privacy Request”

📜 Terms & Conditions

By accessing or using the SoundNest website, you agree to the following terms.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

2. Products & Accuracy

We strive to display products accurately. However:

  • Colors may vary due to screen settings

  • Packaging may differ

  • Specifications may change by supplier

Minor variations are not grounds for refunds.

3. Dropshipping Disclosure

SoundNest is a dropshipping business. Products ship directly from third-party suppliers and fulfillment centers.

4. Pricing & Payments

  • Prices may change without notice

  • Payment is processed securely via third-party providers

  • Orders may be canceled or refunded at our discretion

5. Shipping

Shipping times are estimates only and not guaranteed. Delays may occur due to customs, carrier issues, or supplier availability.

6. Fraud & Chargebacks

  • Orders flagged as fraudulent may be canceled

  • Shipping confirmation serves as proof of delivery

  • Chargebacks submitted without contacting support may be disputed

7. Intellectual Property

All website content, including logos, text, and images, is the property of SoundNest and may not be used without permission.

8. Limitation of Liability

SoundNest is not liable for damages resulting from the use or inability to use our products or website.

9. Governing Law

These terms are governed by the laws of the United States.

🔄 Refund & Return Policy

We want you to be satisfied with your purchase. Please review our policy below.

Returns

  • Requests must be submitted within 30 days of delivery

  • Items must be unused and in original packaging

  • Return authorization is required

Unauthorized returns will not be accepted.

Refunds

  • Refunds are issued after inspection

  • Original shipping fees are non-refundable

  • Processing may take 5–10 business days

Non-Refundable Situations

Refunds are not issued for:

  • Buyer’s remorse after shipment

  • Delays outside our control

  • Incorrect address provided by customer

  • Normal wear and tear

Damaged or Incorrect Items

Contact us within 7 days of delivery with:

  • Photos of the issue

  • Order number

We will replace or refund at our discretion.

Chargebacks

Customers are encouraged to contact support before filing a chargeback. Chargebacks filed without prior contact may result in account restriction.

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